During the UXLibs conference 2019 in London I presented some of my recent work. Now the corresponding article is available OA.
My poster and the article trace our 4-step process at ETH-Library:
- defining our users (step 1)
- analysing their visiting and learning situations by the use of five dimensions (step 2)
- identifying service clusters, which a library can provide to support the users in exactly these situations (step 3)
- transferring the service clusters into spatial scenarios, where the mentioned services can take place in suitable surroundings (step 4)