During the UXLibs conference 2019 in London I presented some of my recent work. Now the corresponding article is available OA.
My poster and the article trace our 4-step process at ETH-Library:
- defining our users (step 1)
- analysing their visiting and learning situations by the use of five dimensions (step 2)
- identifying service clusters, which a library can provide to support the users in exactly these situations (step 3)
- transferring the service clusters into spatial scenarios, where the mentioned services can take place in suitable surroundings (step 4)
Step 1 and 2 are in detail what I already described in general last year. The five dimensions of visiting/learning situations are crucial to understand users needs when visiting a library. 
Social settings, planning contexts, duration, types of activity and local dependence can be combined in different ways. Therefore, totally different use cases are formed which end up in totally different requirements of services and spatial environments.
According to this we identified service clusters that match exactly the users needs in every particular visiting/learning situation. In the final step we transferred the service clusters into spatial scenarios, three of them are described in the article:
- Service centre: everything for everyone
- World of inspiration
- Learning landscape
Our set of scenarios can be understood and used as a model kit.
Edinger, E.-C. (2020). Designing New Learning & Working Environments – Our Practical Approach at ETH-Library. In A. Priestner (Ed.), User Experience in Libraries: Yearbook 2019 (pp. 159 – 165): UX in Libraries.
Spaces of Knowledge 